Momentum Invites Unemployed Graduates to Apply for Service Agent Internship Program 2021/2022
Closing date: October 13, 2021
Job Type: Full Time
Location: Centurion, Pretoria, South Africa
Work description
Momentum Life is seeking a customer focus and a determined Service Agent Intern joins our Fastlane team. As a Service Agent Intern, you will be introduced to the various customer interaction processes and practices associated with the Momentum product range to effectively contribute to MMH’s strategic goals.
Their role will focus on interacting with key stakeholders, including clients and / or intermediary networks and service providers, both by phone and electronically (email). In your role as a service agent intern, your voice and dedication to service excellence will be the personal connection in a world centered on our customers.
This position is based out of our headquarters in Centurion.
Responsibilities:
Include but are not limited to:
Write thoughtful, personalized email and phone responses for a variety of customer needs.
Schedule appointments for the client’s insurance doctors.
Conduct and complete medical and non-medical telephone questionnaires.
Maintain an active engagement with customers and act quickly across multiple engagement platforms.
Contribute to the achievement of the established team objectives.
Take responsibility for managing financial and reputational risks as a result of interactions with internal and external clients. •
Maintain client confidentiality at all times.
Live the MMI values namely: responsibility, diversity, excellence, integrity, innovation and teamwork. • Abide by the principles of being customer-centric and treating customers fairly.
Actively improve their own performance and promote their own development; including continually improving levels of knowledge for personal growth and improvement.
Contribute to the success of the team by being an effective team player.
Requirements:
Grade 12 or equivalent qualification
Relevant title or qualification
Knowledge:
Knowledge of the insurance or financial services industry.
Competencies:
Work with and serve people
Writing and business communication skills.
Adhere to the principles and values
Relations and networking
Learning and researching
Delivering results and meeting expectations
Achieve personal work goals and objectives
How to apply?
Click here to apply online for the Momentum: Internship Program for Service Agents 2021/2022